An example: a fix reported by support
A small company runs a customer portal built with Next.js and hosted on Vercel. Support reports that the order CSV export breaks accented characters.
- The task is written on the board, with the screenshot the customer sent.
- On start, Julien takes the API side of the export fix and Nora checks the screen.
- Hugo reviews the change, and the merge request arrives with its preview URL.
- A developer on the team tests on the preview and merges.
Outcome
The fix ships without pulling the internal team off its current work, and the cost of the job is shown.