AI for e-commerce that answers your customers and lightens your back office

A chat on your store answers questions about shipping and returns, then hands over to your team when needed. Agents update your pages and process your supplier invoices. You keep the final say, and every run shows its cost.

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  • A chat that hands over to your team
  • Human approval before anything is sent
  • A visible cost for every run
Aurore Studio
Support/www.example-home.com
Visitor from Manchester

Hi, I ordered a lamp on Tuesday and haven't heard anything yet. Where is my order?

AI ERHA

Hi! Orders ship within 2 business days. I can't see parcel tracking: could you share your order number and email? I'll pass it on to the team.

Visitor from Manchester

Order 10482, claire.martin@example.com

Team

Hi Claire, your lamp shipped yesterday. You'll get the tracking link by email today.

What slows an online store down

As sales grow, customer service and back office work take up more room, often on the time of the people who should be growing the store.

The same questions

Shipping times, returns, sizes, order status: messages repeat and all expect a quick answer.

A site to keep current

Product pages, collection pages, sale banners: every change waits for someone to get to it.

Supplier paperwork

Invoices and delivery notes to enter and match against orders, one delivery after another.

What your agents take on

Each tool is set up in your space. Document workflows are built with you by the ERHA team, on your real paperwork.

Website chat

A widget on your store answers from your knowledge base (shipping, returns, warranties) and records the visitor's name, email and request.

Handover and tickets

When a question needs your team, the chat hands the conversation over or opens a ticket in your tasks. The customer gets the reply by email if they left the site.

Product and site pages

If your site's code lives on GitHub, GitLab or with ERHA, an agent edits product and site pages, and you review the preview before it goes live.

Email replies

When a customer replies to an email sent from a task, the reply comes back into the task and the agent drafts the next message. You review it before it goes out.

Invoices and delivery notes

Reads supplier invoices and delivery notes as PDFs, extracts lines and amounts, and exports them to your Excel file.

Web analytics

Visits, page views, sources and platforms, measured without cookies and shown in your space next to the rest of your work.

How it gets set up

You start with what costs you the most time. The rest comes when you decide.

  1. 01You create your spaceYou add your site as an application in a project, with its code repository if it has one. You fill in what the chat needs to know: shipping, returns, warranties.
  2. 02The tools are put in placeThe chat goes in with a script tag. If the repository is connected, an agent installs it, along with web analytics. You describe your invoice workflows, and the ERHA team builds them.
  3. 03Your team stays in controlHanded over conversations land in the Support inbox, site changes in review, processed files with their cost. A person approves.

An example: sale week

A six-person home decor store gets three times its usual volume of questions during a week of sales.

  1. The chat answers questions on shipping times, returns and promo codes from the knowledge base.
  2. Order status requests are handed to the team with the customer's order number and email.
  3. A team member replies from the Support inbox, or the customer gets the reply by email.
  4. Meanwhile an agent updates the banner and the collection pages, which the team reviews before they go live.

Outcome

The team only handles the questions that need access to orders.

The ERHA building blocks involved

ProjectsYour site and its tools: chat, web analytics, blog. Agents work in the repository and you review before anything goes live.AgentsA customer service agent written for your space, with your tone and rules, that drafts replies.SkillsSupplier invoice and delivery note workflows, built for your paperwork.

Frequently asked questions

Does ERHA work with Shopify or WooCommerce?

ERHA has no Shopify or WooCommerce connector. The chat goes in with a script tag, on any store that lets you add one. Agents only edit your site's code if it lives in a GitHub or GitLab repository or with ERHA.

Can the chat tell a customer where their order is?

No, it has no access to your orders. It answers from your knowledge base, collects the order number and the customer's email, then hands the conversation to your team.

Can agents send an email or publish a page without a check?

No. A site change goes through a preview that you review. An email is only sent without review if you explicitly allowed it for your space.

How much does the website chat cost?

Each AI reply is billed on usage and shown in euros. You set a daily cap on AI replies and spending caps for your space.

How is this different from a classic chatbot?

A scripted chatbot follows a decision tree. The ERHA chat reads your knowledge base and documents, fills in the visitor's details and hands over to a person when the question calls for it.

Keep reading

SolutionsAI website chatA chat on your site that answers from your documents and hands over to your team.TeamsCustomer service and supportWebsite chat, tickets and email replies prepared by your agents.SolutionsDocument processingData extraction from your PDFs, scans and files into a structured file.SolutionsWebsite maintenanceBug fixes, updates and small improvements handled by your agents.

Hand over your first piece of work this week

Open your space in a few minutes, or book a demo to scope a first use case with the ERHA team.

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