An AI agent for customer service, and your team when it matters

A chat on your website answers from your own content, hands over to a person when the visitor asks and opens a ticket when needed. Your team finds every conversation in a single Support inbox.

Create my spaceBook a demo
  • Answers drawn from your content
  • Handoff to a person at any time
  • One Support inbox for the whole team
Aurore Studio
Support/example-shop.com
Sophie Marchand

Hi, my order 10482 still hasn't arrived. It was due on Friday.

AI ERHA

Hi Sophie. Pickup point deliveries take 3 to 5 business days after shipping. I can't see your parcel's tracking: would you like me to pass your request to the team?

Sophie Marchand

Yes, please.

AI ERHA

Done. Someone from the team will reply here, and by email if you leave your address.

Team

Hi Sophie, Paul here. Your parcel reached the depot yesterday and will be delivered tomorrow before noon.

Where your hours go

Support teams answer the same questions over and over, at all hours, across several tools at once.

The same questions

Delivery times, returns, opening hours, compatibility: many requests are answered by your own pages.

Out-of-hours requests

A visitor who writes in the evening waits until the next day, or leaves without an answer.

Scattered conversations

Requests come in through several channels, and nobody knows who answered what.

What your agents take on

The AI handles everyday questions. Your team picks up the requests that need a person, with the full context.

AI chat on your website

A widget for your site, WordPress or any other. The AI answers from your knowledge base, your instructions and your space's documents.

Handoff to a person

The visitor asks for someone, or the AI decides a person is needed: the conversation moves to the team in the Support inbox.

Ticket creation

When a request needs follow-up, the AI opens a task linked to the recognized client, in the right project.

Email replies

When a client replies to an email sent from ERHA, the reply opens or updates a task. The agent drafts the answer and you review it.

Shared Support inbox

Every chat conversation in one place: to handle, handled by AI, closed, spam. Anyone can assign themselves and reply.

Visitor profile

Name, email, company, need: the profile fills in during the conversation and links to the client record as soon as the email is known.

How it gets set up

The chat goes in with a single tag. Everything else is set from your space, with no development.

  1. 01You add the chatA tag to paste into your site, or an agent installs it in your repository. You set the look, the language and the operators.
  2. 02You give it your contentKnowledge base, instructions, space documents: the AI works from what you give it, and your instructions say when to hand over.
  3. 03Your team steps in when neededHanded-over requests land in the Support inbox. As soon as an operator takes the conversation, the AI stays quiet.

An example: a question asked in the evening

A furniture maker sells online and gets questions about lead times and sizes, often outside office hours.

  1. At 9 pm, a visitor asks whether a table comes in a 180 cm length.
  2. The AI answers from the knowledge base and suggests a made-to-measure request.
  3. The visitor leaves their name and email. The AI opens a ticket linked to their record.
  4. The next morning, the team finds the ticket in its tasks and calls the client back.

Outcome

The visitor got an answer the same evening, and the team picks up the next day with the full context of the conversation.

The ERHA building blocks involved

Projects and applicationsThe website chat is a tool of your application, added with a tag or installed by an agent.AgentsA support agent written for your space drafts email replies and handles tickets with your instructions.

Frequently asked questions

Could the AI tell my customers anything at all?

It answers from your knowledge base, your instructions and the documents you choose. You can read its conversations in the Support inbox, and you can switch the AI off: messages then go straight to the team.

Can a customer always reach a person?

Yes. The visitor can ask for someone in the chat, and the AI also hands over on its own when the request calls for it. The conversation lands in the Support inbox, and the team gets an email if nobody has read it.

Does the chat work on WordPress?

Yes. The chat is added with a tag you paste into your site, WordPress or any other. If the site's code is in a connected repository, an agent can also install it for you.

How do we keep cost and spam under control?

The number of AI replies per day is set for each chat. Beyond that, the team takes over. Allowed domains and a bot check limit abuse, and every reply is billed on actual usage.

How is this different from a scripted chatbot?

A scripted chatbot follows a decision tree written in advance. Here the AI reads your content and answers in plain language, opens tickets and hands over to your team in the same tool as your tasks and client records.

Keep reading

SolutionsAI website chatA chat on your site that answers from your documents and hands over to your team.SolutionsClient trackingClient records that fill in from your emails, your meetings and your tasks.IndustriesE-commerceCustomer questions, product pages and supplier invoices handled by your agents.TeamsSalesFollow-ups, email tracking, meetings and proposals prepared by your agents.

Hand over your first piece of work this week

Open your space in a few minutes, or book a demo to scope a first use case with the ERHA team.

Create my spaceBook a demo