AI for real estate that answers enquiries and prepares your files

Your website chat answers visitors and qualifies their request, your client records keep the history of every exchange, and agents draft documents and extract data from applicant files. Your team reviews and decides, and every run shows its cost.

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  • Visitors get an answer at any hour
  • Decisions stay with your team
  • A visible cost for every run
Aurore Studio
Support/linden-lettings.co.uk
Claire M.

Hi, is the two-bedroom flat on Lilac Street still available? I'd like to view it.

AI ERHA

Hi Claire, yes, the 68 m² two-bedroom flat on Lilac Street is still available to rent. When are you free this week, and which email address can we reply to?

Claire M.

Thursday after 5 pm or Saturday morning. claire.martin@example.com

AI ERHA

Thank you. I'm passing your request to a member of our team, who will confirm the time.

Team

Hi Claire, how about Thursday at 5:30 pm at the property?

What keeps an estate agency busy

Enquiries arrive at all hours, files are heavy, and client follow-up often relies on memory.

Website enquiries

Questions about a property, viewing requests, messages left in the evening and read the next day.

Applicant files

Supporting documents to read, data to copy, paperwork to draft from the same templates again and again.

Follow-ups

Missing documents, landlords to call back, prospects who have not heard from you.

What your agents take on

The site chat answers visitors. Document workflows are built by the ERHA team on your templates, and an agent written for your agency follows your rules.

Site chat

The AI answers questions about your properties from your knowledge base and fills in the visitor's record: name, email, request.

Handover to your team

When a visitor asks for a viewing or a person, the conversation lands in your team's Support inbox.

Client records

Each prospect, landlord or tenant has a record, with emails sent, their opens and clicks, and calendar meetings.

Documents from your templates

Viewing reports, letters, property sheets: a workflow fills your Word template with the data from the file.

Data from applicant files

Reads supporting documents and copies the data into a table that your team checks before any decision.

Follow-ups

The agent drafts follow-ups for missing documents or quiet prospects from your mailbox, and you review them before sending.

How it gets set up

You keep your website, your mailbox and your calendar. ERHA connects to them.

  1. 01You add the chat to your websiteOne tag to paste into your site, WordPress or any other. You write the knowledge base: your properties, your services, your opening hours.
  2. 02You describe your workflowsIn a guided interview you explain the document to draft or the file to read, with examples. The ERHA team builds it.
  3. 03Your team stays in chargeEnquiries land in Support, workflows return files to review, and emails go out after you have read them.

An example: a viewing request on a Sunday evening

A six-person agency lists its properties on its website and receives enquiries at all hours, weekends included.

  1. A visitor asks on the website whether a two-bedroom flat is still available and whether they can view it.
  2. The AI answers from the knowledge base, asks for their availability and email, and fills in their record.
  3. On Monday morning the request is waiting in Support, with the visitor's name, email and time slots.
  4. A team member confirms the slot in the chat. If the visitor has left the site, they get the reply by email.

Outcome

No weekend enquiry gets forgotten, and the team starts the week with requests that are already qualified.

The ERHA building blocks involved

Site chatThe widget on your website, with its knowledge base, its operators and the Support inbox.AgentsAn agent written for your agency by the ERHA team, which drafts follow-ups and email replies following your rules.SkillsDocument drafting and applicant file extraction, built on your own templates.

Frequently asked questions

Can an agent accept or reject a tenant application?

No. Workflows extract and present the data from the documents. The decision on an application always rests with someone on your team.

Are supporting documents protected?

Your agency's space is isolated from every other ERHA space at the level of each query. Files sent through the chat are never added to the knowledge base.

Does the chat work on our current website?

Yes. It goes in with a single tag on a WordPress site or any other site. You set its colour, language, welcome messages and the people who answer.

What happens when the AI does not know the answer?

It hands the conversation to a team member or opens a ticket. A team member can also take over at any time: as soon as they reply, the AI stops answering.

How much does it cost?

Each chat reply and each workflow run has a cost based on actual usage, shown in your space. You set spending caps and a daily limit on AI replies for the chat.

Keep reading

SolutionsAI website chatA chat on your site that answers from your documents and hands over to your team.SolutionsClient trackingClient records that fill in from your emails, your meetings and your tasks.SolutionsDocument processingData extraction from your PDFs, scans and files into a structured file.TeamsSalesFollow-ups, email tracking, meetings and proposals prepared by your agents.

Hand over your first piece of work this week

Open your space in a few minutes, or book a demo to scope a first use case with the ERHA team.

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